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Refund and Returns Policy

Refund and Returns Policy

Effective Date: 03/11/2025

1. Introduction

At TITANEDGE GAMING LLC, we strive to provide high-quality gaming products, services, and digital content. If you are not satisfied with your purchase, this Refund and Returns Policy outlines the terms and conditions under which refunds, returns, and exchanges are granted. By making a purchase on titanedgegaming.com, you agree to the following terms.

2. Eligibility for Refunds and Returns

To be eligible for a refund or return, the following conditions must be met:

  • The request must be made within [X] days of purchase.
  • The product must be unused, undamaged, and in its original packaging (for physical products).
  • Digital products or services must not have been downloaded, accessed, or used beyond trial limitations.
  • The purchase must have been made directly through titanedgegaming.com (not third-party retailers).

Certain products and services may not be eligible for refunds, including:

  • Customized or personalized digital products
  • Subscription services (unless stated otherwise)
  • Gift cards or promotional items

3. Physical Product Returns

If you purchased a physical product and would like to return it, please follow these steps:

  1. Initiate a Return Request – Contact our support team at contact@titanedgegaming.com with your order details.
  2. Return Authorization – We will provide a return authorization number and shipping instructions.
  3. Ship the Product – The product must be returned to the address provided, and the buyer is responsible for return shipping costs, unless the return is due to a defect or an error on our part.
  4. Inspection & Processing – Once we receive the returned product, we will inspect it and notify you of the approval or rejection of your refund.

If approved, refunds will be processed within 7-10 business days to the original payment method.

4. Digital Product Refunds

For digital products, including software, downloadable content, or in-game purchases, refund eligibility is subject to the following conditions:

  • Refund requests must be made within [X] days of purchase.
  • The product must not have been downloaded, installed, or used beyond trial access.
  • If a digital product is defective or does not function as advertised, we will attempt to resolve the issue before issuing a refund.

Refunds for digital products may be denied if:

  • The product was fully accessed or consumed.
  • The request is made after the refund window has expired.
  • The purchase was made during a promotional or discounted sale with a no-refund policy.

5. Subscription Cancellations & Refunds

If you purchased a subscription-based service, the following policies apply:

  • Subscriptions can be canceled at any time, but refunds are only issued if the request is made within [X] days of the initial purchase.
  • Monthly subscriptions are non-refundable after renewal.
  • Annual subscriptions may be eligible for a pro-rated refund if requested within the refund period.

To cancel your subscription, please log in to your account on titanedgegaming.com or contact support at contact@titanedgegaming.com.

6. Refund Processing Time

If your refund is approved, it will be processed within 7-10 business days. Refunds will be credited to the original payment method used at the time of purchase. Please note:

  • It may take additional time for the refund to reflect in your account, depending on your bank or payment provider.
  • If you do not receive your refund within the expected timeframe, please contact your payment provider before reaching out to us.

7. Exchanges

We offer exchanges for defective or damaged physical products. If you receive a damaged item, follow these steps:

  1. Contact Us – Send an email to contact@titanedgegaming.com with your order number and a photo of the damaged item.
  2. Approval Process – We will review your request and provide instructions for returning the item.
  3. Replacement – Once we receive the defective product, we will send a replacement free of charge.

For digital product exchanges, we will provide troubleshooting support before considering an exchange or refund.

8. Non-Refundable Items

The following items and services are generally non-refundable:

  • In-game purchases, virtual currency, or consumable digital content.
  • Limited-time promotions or discounted items.
  • Custom-developed software or personalized services.
  • Gift cards or store credits.

9. Chargebacks & Disputes

If a customer initiates a chargeback without contacting us first, we reserve the right to:

  • Suspend or terminate the customer’s account.
  • Dispute the chargeback with evidence of the transaction and our policies.
  • Blacklist the customer from future purchases.

We encourage all customers to reach out to us first at contact@titanedgegaming.com to resolve any disputes amicably.

10. Fraud Prevention

To prevent fraudulent refund claims:

  • We may require proof of purchase (such as an order confirmation).
  • Refund requests from multiple accounts associated with the same user may be denied.
  • Any attempt to abuse the refund policy may result in account suspension.

11. Updates to This Policy

TITANEDGE GAMING LLC reserves the right to update or modify this Refund and Returns Policy at any time. Changes will be posted on our website, and continued use of our services constitutes acceptance of the updated policy.

12. Contact Information

For refund and return requests, please contact us at:

TITANEDGE GAMING LLC
9900 Corporate Campus Drive Suite 3000, Louisville, KY 40223
Email: contact@titanedgegaming.com
Phone: +1 (606) 249-3177

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